Effective Date: August 25, 2025
This Terms of Service (“Agreement”) is a binding agreement between you (“Customer,” “you,” or “your”) and Savvai, Inc. (“Savvai,” “we,” or “us”). This Agreement governs your access to and use of the SavvaiEdge™ platform and related services (collectively, the “Services”). By clicking “Start subscription” (or a similar button), creating an account, or using the Services, you agree to be bound by this Agreement.
Savvai provides the SavvaiEdge™ platform, an AI-powered service designed to provide strategic intelligence and analysis based on Customer Data and third-party information sources. The Services may include, but are not limited to, an interactive question-and-answer interface and automated strategic reports known as SavvaiSignals™.
2.1. Subscription. Your subscription to the Services begins on the date you complete your order and will continue on a month-to-month basis until terminated.
2.2. Automatic Renewal. Your subscription automatically renews each month. You authorize us to automatically charge your payment method on file for the applicable subscription fees, plus any applicable taxes, at the start of each monthly billing period until you cancel.
2.3. Cancellation. You may cancel your subscription at any time through your account settings ( Account → Billing ) or by emailing supportrequest@savvai.ai. Your cancellation will take effect at the end of the current billing period, and you will have access to the Services until that time. Subscription fees are non-refundable, and we do not provide refunds for any partial subscription periods.
2.4. Fee Changes. We reserve the right to change our subscription fees upon 30 days’ advance notice. Your continued use of the Services after a fee change constitutes your agreement to the new fees.
3.1. Customer Data. You retain all ownership rights to the information, data, and content you submit to the Services (“Customer Data”). You grant Savvai a worldwide, non-exclusive, royalty-free license to use, process, and transmit Customer Data as necessary to provide, maintain, and improve the Services.
3.2. Privacy and Data Processing Addendum (DPA). Our collection and use of personal information are described in our Privacy Policy. For business customers, the Data Processing Addendum (DPA) governs our processing of personal information on your behalf and is incorporated into this Agreement.
4.1. You agree to:
4.2. You further agree that your use of the Services will be consistent with fair use and for legitimate business purposes. You agree not to access the Services through automated or programmatic means (such as scripts or bots) without prior written consent from Savvai. We reserve the right to monitor usage and, in our sole discretion, to throttle, suspend, or terminate your access to the Services if we determine that your usage is excessive, abusive, places an unreasonable load on our systems or those of our third-party AI providers, or otherwise violates this Agreement or your other agreements, or terms and conditions with Savvai.
The Services utilize sophisticated artificial intelligence models from third-party providers. Our use of these providers is governed by their standard API agreements, and our implementation is architected to enforce a strict policy that prohibits using your Customer Data to train their foundation models.
Savvai is committed to the responsible and ethical use of artificial intelligence. Our governance is built on the following core principles:
6.1. Purpose Limitation. We use your Customer Data in conjunction with AI models for the sole purpose of generating strategic insights and answers for you. We do not use your Customer Data to train or improve any generalized, third-party AI models.
6.2. Privacy by Design. Our AI pipeline includes a proprietary Anonymization Engine. Before any of your sensitive contextual data is sent to a third-party AI provider for analysis, our system automatically scrubs client-identifying information to protect your privacy.
6.3. Data Control. You remain the owner of your Customer Data. Our role is to act as a secure processor to help you derive insights from that data.
6.4. Human in the Loop. For sensitive workflows, such as processing user-uploaded financial documents, our platform is designed to facilitate a "human-in-the-loop" sanitization process, ensuring you have the final say on what data is used for analysis.
6.5 Security Incident Response. Savvai maintains an incident response plan to address potential security events. In the event of unauthorized access to Customer Data, we will:
THE SERVICES AND ANY AI-GENERATED CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. SAVVAI EXPLICITLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SAVVAI DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. YOU ACKNOWLEDGE THAT THE SERVICES RELY ON COMPLEX ALGORITHMS AND LARGE LANGUAGE MODELS. SAVVAI MAKES NO GUARANTEES AND ASSUMES NO LIABILITY REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY AI-GENERATED CONTENT, WHICH MAY CONTAIN ERRORS, OMISSIONS, OR “HALLUCINATIONS”. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, EVALUATING, AND VERIFYING ANY AI-GENERATED CONTENT AND FOR ANY DECISIONS OR ACTIONS YOU TAKE BASED ON SUCH CONTENT.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL SAVVAI OR ITS AFFILIATES, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SERVICES OR ANY AI-GENERATED CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY. IN NO EVENT WILL SAVVAI’S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE SERVICES EXCEED THE TOTAL AMOUNT PAID BY YOU TO SAVVAI FOR USE OF THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
This Agreement begins when you first accept it and continues as long as you have an active subscription. We may suspend or terminate your access to the Services if you breach this Agreement. Upon termination, your right to use the Services will cease immediately, though sections such as Disclaimer of Warranties, Limitation of Liability, and Governing Law will survive.
This Agreement shall be governed by the laws of the State of Washington, without regard to its conflict of law provisions. Any disputes arising from this Agreement will be resolved through binding arbitration in Spokane, Washington.
This Agreement, along with the Privacy Policy and DPA, constitutes the entire agreement between you and Savvai. We may modify this Agreement from time to time by providing you with notice. Your continued use of the Services after the effective date of the new Agreement constitutes your acceptance of the changes.